Shipping & Returns
SHOPPING WITH US
ORDERS OVER £50.00 – FREE
ORDERS UNDER £50.00 – £2.99
Mon to Sat, excluding public holidays, within 5 working days
NEXT WORKING DAY – £6.99
Mon to Sat, excluding public holidays
Order by 4pm previous working day (order by Friday 4pm for Monday delivery).
CLICK & COLLECT – FREE Available for collection after 12pm at the Garden Centre the following day. Order by midnight the day prior.
- We only delivery to UK Mainland.
- On rare occasions, items may be delivered outside the published time window.
Deliveries to multiple addresses
If you’d like to have items sent to separate UK addresses, please complete a separate order for each address. A separate delivery charge will be made for each address if applicable.
CLICK & COLLECT
Why not try our FREE Click & collect service? Place your order online by midnight today, and we’ll have it ready for you to collect by 12 pm tomorrow.
We’re unable to accept orders that include items for collection as well as items for delivery, please place two separate orders – one for collection and one for delivery.
Please bring your order confirmation email as proof of purchase, and the payment card you used. For your protection against fraud, we cannot release your purchase without seeing your payment card.
We’re happy for someone else to collect your order, but to prevent fraud the person you’ve nominated must have your confirmation email and have their photo ID (passport or photo driving licence.
Your order will be available for collection for 7 days, but if you’re unable to collect it within that time, please contact us on 01636 813184.
ORDER AND RETURNS INFORMATION
Change or cancel an order
If you’d like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 01636 813184 between 9am and 5pm, 7 days a week, or email us at [email protected]. Please be ready to quote your order number and order date.
If your order has already been dispatched or delivered, then you’ll need to follow our Returns procedure in the event of any unwanted products. You can also of course return them to the Garden Centre.
Missing, incomplete or damaged orders
If your order hasn’t arrived, or arrives incomplete or damaged, please email [email protected] or call us on 01636 813184 between 9am and 5pm, Mon – Fri.
Returns Procedure & Policy
Returns via Royal Mail:
You can return an item you are not happy with within 14 days from the day you receive the goods. Please contact us on 01636 813184 within 7 days of receipt to advise us of the return.
Send your parcel to: Reg Taylors Garden Centre, Hill Farm Nurseries, Normanton, Southwell, Nottinghamshire NG25 0PR.
For your protection and peace of mind, we recommend you use a recorded delivery service to return items, and ensure that the compensation value covers the value of the item.
Return the item to us in its original condition, in its original packaging. Please note that we will not pay the costs of returning an item to us unless it is faulty. If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
Once we have received the product(s), a refund will be credited to the payment card used within 2 days. Please note that it may take up to 21 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
Returns via the Garden Centre:
Simply take your order confirmation and the product you wish to return to the Garden Centre within 14 days and we will exchange it or refund you if the item is in a saleable condition with tag.
We want you to be happy with your purchase. If you’re not, just return the product to us by post or at the Garden Centre, following the instructions above, and we’ll exchange or refund it. Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. With the exception of faulty or damaged goods, if you return your purchase by post after 14 days or in a non saleable condition, we reserve the right not to offer you a refund in full. We will instead return your purchase to you and prior to sending it out, we will charge you the delivery fee that is applicable.
Proof of purchase – If you return a product to our shops for refund but don’t have your original till or gift receipt, order confirmation or delivery note, we will give you gift vouchers to the value of the current selling price. Ordinarily we’ll refund the original debit, credit or charge card used to purchase.
Condition of returns – It’s important that returned items are in the best possible resalable condition with tags and packaging, so please take reasonable care of them.
Products we’re unable to refund or exchange
Unless not as described, we cannot refund or offer an exchange on:
- Lampe Berger Fragrance Oil
- Durance Products
- Reed diffuser fragrances
- Perishable goods such as bulbs
- Any item with a seal – cannot be refunded or exchanged if the seal is broken
This does not affect your statutory rights.
Out of stocks
We understand it’s frustrating to see that the item you want to buy is out of stock –but we continue to show these products so you can see we normally stock it, in case you want to buy at a later date when we do have stock. It means you’ll still have the product details to hand.
We offer various ways for you to pay for your order, including: Visa and MasterCard (including pre-paid cards); Delta; Maestro; and Solo; We are sorry, but we don’t currently accept American Express, PayPal or Gift Vouchers online.
Placing your order
Once you’ve found the items you’d like to buy and have added them to your basket, you can begin the checkout process by clicking on the “Your basket” link at the top of your screen.
- You’ll be asked to set up a password to access your account.
- If you’ve already registered online with us, simply enter your email address and password.
- At checkout, you can review and amend your order details on the Order Summary page.
- When you’re ready to complete your order, click the ’checkout’ button and follow the instructions on the screen.
- You’ll also be sent a confirmation email with details of your order shortly after we’ve received it.
- If you haven’t received this email within 24 hours of placing your order, or your products have not been delivered within the timescale stated in the email, or you have any other questions, then please email us at [email protected] or phone us on 01636 813184 anytime between 9am and 5pm, Mon-Fri.
Changing your online account information
If you wish to change or update your online account information (including your email address, password or communication preferences) simply Sign in at the top menu bar. Then simply enter your email address and password and you will then be able to change the details that you originally gave.
If you’re experiencing difficulties placing an order, please email [email protected] with details of the problem and we’ll try to resolve it as quickly as possible. Alternatively you can contact our Customer Service team on 01636 813184 to place your order.
If you’d like to ask a question or make a comment on your experience of using regtaylors.co.uk please contact us through one of the methods below.
- By email – Complete our online form to send an email to our Customer Service team. We aim to respond to your email within 24 hours of receipt.
- By telephone on 01636 813184, anytime between 9am and 5pm Mon-Fri.
- By fax on 01636 815407.
- By post – Write to: Customer Services, Reg Taylors Garden Centre, Hill Farm Nurseries, Normanton, Southwell, Nottinghamshire NG25 0PR.
SECURITY AND PRIVACY
If you’ve forgotten your password, just enter your email address on the ‘Forgotten your password’ page, and we’ll email you your password information. Then simply follow the instructions in the email to change your password.
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.
When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. Reg Taylors complies with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.
In order to serve you most efficiently, reputable third-party banking and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
Your transaction security
Regtaylors.co.uk is secure. We realise how important it is to securely store any information that you provide. Regtaylors.co.uk maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
You can tell whether a page is secure, as ‘https’ will replace the ‘http’ at the front of the www.regtaylors.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
Verified by Visa and Mastercard® SecureCode™
To give you even more confidence in shopping online with regtaylors.co.uk, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.
To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:
Once you’ve registered and created your own private password with your card issuer, you’ll be prompted automatically at checkout to provide this password each time you make a purchase.
Please note: Your Verified by Visa or Mastercard SecureCode™ password is not your regtaylors.co.uk account password. Regtaylors.co.uk does not have access to your Verified by Visa or Mastercard SecureCode™ password.
Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.
We’ll never ask you to send any personal details via email. If we require such details, for security reasons we’ll ask you to contact us by phone. Should you receive an email claiming to be from regtaylors.co.uk requesting this kind of information, please do not respond but let us know.